Shipping policy

SHIPPING POLICY

Processing Time
All Lanterns & Seashells products are prepared and packaged with care. Please allow 3–5 business days for your order to be processed before shipment. During sales, new releases, holidays, or periods of high order volume, processing may take a little longer.

Shipping & Tracking
Shipping charges are calculated at checkout. Once your order ships, tracking information will be provided when available. Please remember that carrier delivery estimates are estimates and do not include our processing time.

Shipping Delays
Once a package has been accepted by the shipping carrier, delivery times are outside of our control. Carrier delays, weather, holidays, and other circumstances may affect delivery.

Please Check Your Address
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please contact us as soon as possible. Once an order has shipped, we cannot change the delivery address.

Warm Weather & Wax Melts
Wax melts can soften or melt during warm-weather shipping. This does not affect their performance. If your wax arrives softened, leave it in a cool location until it hardens before opening or handling it. Please retrieve packages promptly after delivery, especially during hot weather.

Damaged or Missing Orders
If an item arrives damaged, please contact us within 3 days of delivery and include your order number and clear photos of the item and packaging so we can review the issue. If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location and contact the shipping carrier.

Local Pickup
Local pickup is available in Parker, Pennsylvania when offered at checkout. Please wait until you receive notification that your order is ready before arriving for pickup. Pickup instructions will be provided with your order.

Thank you for supporting Lanterns & Seashells and our small handmade business! 🖤