Refund policy

RETURN & REFUND POLICY

Because our products are handmade and/or scented, all sales are final. We do not accept returns or exchanges due to scent preference, color variations, or other minor differences that naturally occur with handmade items.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery. Please include your order number and clear photos of the item and packaging so we can make it right.

Depending on the situation, we may offer a replacement or refund.

SCENT PREFERENCE

Scent is personal, and fragrances may smell different to each person. We cannot offer refunds or exchanges because a customer does not like a selected fragrance.

HANDMADE ITEMS

Each item is handmade, so slight variations in color, glitter placement, paint, or overall appearance are normal and are not considered defects.

WAX MELTS & HEAT

Wax melts may soften or melt during shipping in warm temperatures. This does not affect their ability to be used once the wax has cooled and hardened again. Please retrieve packages promptly during hot weather. Heat-related softening or melting during transit is not considered product damage.

CANCELLATIONS

If you need to request a cancellation, please contact us as soon as possible. Once an order has entered production, been packaged, or shipped, it cannot be canceled.

If there is ever a problem with your order, please reach out. We want you to be happy with your Lanterns & Seashells purchase and will work with you to resolve legitimate order issues. 🖤